Yes, shipping cost is included for all international orders

Delivery time will depend on the type of product you order.

Art prints 5-10 days

Personalised art prints 2-3 weeks

Personalised printed invitations 12 weeks

We’re unable to change the shipping address on an order once it’s placed. Once your order ships, we recommend contacting the shipping carrier directly to update your address.

Once an order is placed, it is unable to be canceled or modified.

Please report any damaged or missing items to team@atelierpotesta.com within 7 days of delivery.

If you have a package that was marked as delivered but you have not yet received it, we ask you to take the following steps:

1. Check with your neighbours or front office (if applicable) to see if the package was left there.
2. Reach out to your local post office or FedEx facility.
3. Contact our team at team@atelierpotesta.com and include your order number.

Please report your lost or stolen shipment within 7 days of the marked delivery date. If an order is lost after being shipped to a third party mail forwarding facility, we are unable to assume responsibility of the package once it is marked as delivered. Once an international shipment has been marked as delivered, we are no longer responsible for the particular package.

Please note, Atelier Potesta is not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.

We are so sorry to hear you’re not able to get an order placed on our website, but we'd love to assist you. We recommend refreshing your web browser and clearing your cache and cookies. This may solve issues such as populating a shipping quote, proceeding to the next section at checkout, or adding your credit card information.

If this doesn’t work, we recommend trying to check out on a different browser, using a different device, or logging out of your account and checking out as a guest.

Some other helpful tips for making sure your order goes through:

1. Make sure your zip code on your credit card details matches the zip code in your billing address. For security reasons, these two zip codes will need to match for your bank to process the transaction and submit the order.
2. Only one method of payment can be used per order. Please note that any third-party gift cards such as AMEX or Visa are considered credit cards, and will need to have a minimum of the full order total available on the card for the funds to process and complete the order.

If you’re unsure if your order was processed, we recommend checking your email for an order confirmation before placing a new order on our website. For more assistance, feel free to email us at team@atelierpotesta.com with the items in your shopping cart, your shipping address, and the best phone number to reach you at, and we will be in touch as soon as possible to help.

When purchasing a animated invitation as a template, a Canva (an online tool that allows you to customise your design right after purchase.) link will be immediately sent to you by email, with the template ready to edit.

IMPORTANT: We advise doing all editing in Canva from a computer, not the mobile app, as there are more options available from the PC version.

You will be able to change text positioning, font, colour etc directly in Canva, and move or remove some of the design elements as well.

You can add audio from Canva’s selection of royalty-free audio by clicking on APPS > AUDIO. You can also upload your own audio by clicking on UPLOADS > AUDIO.

Once you are happy with the template design, you will be able to directly export it as a GIF, MP4 or PDF for print. All of this is very easy and intuitive, you’ll see! If you need any help with editing tips, we recommend a quick google or YouTube search (ie: “How to increase font spacing in canva”)

If you find editing the template yourself too complicated, or simply change your mind and prefer to have one of our professional designer take care of the setup, you will have the option to upgrade from a customisable template to a personalised invitation at an additional cost.

Unused and unopened products may be returned within 30 days of receipt for a full refund less the original shipping cost. Customers are responsible for any return shipping costs. Used, opened, and/or final sale items cannot be returned. Furniture, pillows, personalized stationery, and framed art prints are final sale, non-refundable, and cannot be returned.

Any products that include personalisation (websites, digital invitations, art prints…) cannot be cancelled or returned once the order is placed.

If a return exception is made for an order past 30 days, a store credit will be issued and a refund will not be provided.

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact team@atelierpotesta.com

We are not able to offer price adjustments. We are not able to honor gift with purchase promotions on orders that have already been placed. If you have additional questions, please reach out to us at team@atelierpotesta.com

Personalised orders will be ready within 2-12 weeks, depending on the artwork created. You will receive a proof for all personalised artwork by email before sending to production. We are happy to make 1-2 minor revisions to your order after reception of proof. Any revisions beyond this may incur a fee for additional design time. Below are PRODUCT TYPE & their PROCESSING TIMES

Personalised art prints 2-3 weeks until delivery
Personalised emblems 3-4 weeks until reception of HD file by email
Personalised maps 3-4 weeks until delivery
Personalised Animated websites 4-6 weeks until launch
Personalised day of stationery 4-6 weeks until delivery

Personalised small cards 4-6 weeks until delivery
Personalised printed invitations 8-12 weeks until delivery

You will receive your order in 2-12 weeks from when your order is placed.

Yes! Please get in touch with team@atelierpotesta.com and we will arrange
that for you at an extra cost.

All digital images used during the proofing process are sole property and copyright of Atelier Potesta. and cannot be used for personal logo design or reproduction outside of Atelier Potesta. All illustrations are copyright of Atelier Potesta, and may not be reused without permission. If you have any further questions, please email us at team@atelierpotesta.com

A flattened High definition artwork will only be sent for the personalised emblem, in summary:

Children’s Personalised art prints ✘ No HD access, only a single print sent to address
Personalised emblems ✔ HD PDF sent by email
Personalised maps ✘ No HD access, only a single print sent to address
Personalised Animated websites ✘ No HD access, only available digitally online
Personalised day of stationery ✘ No HD access, prints sent to a single address.
Personalised small cards ✘ No HD access, prints sent to a single address.
Personalised printed invitations ✘ No HD access, prints sent to a single address.

Once we have received your purchase confirmation, we will be in touch with you within 24 hours to discuss the required personalisation (preferred colour, content, font, structure, selected event scenes for website and printed invitation, etc).

We will then adapt the design based on your requirements, and share with you a proof before sending to production or launching.

When ordering a personalised project, we might share it on social media for promotional purposes after your event has occurred. We will let you know if we do so, and double check with you to see if you wish for any information to be omitted. If you would like to share your love for Atelier Potesta on social media, please make sure to tag us @atelierpotesta

We only collect the personal information you choose to provide. When you register on our site, place an order or subscribe to our newsletter some of your personal information is required. You may be asked to enter your name, email address, mailing address, phone number or credit card information. You may visit our site anonymously by declining to engage in any of these interactions.

The information you provide us may be used in any of the following ways:

• Personalise your experience
• Improve our website
• Process a transaction
• Provide you with order status
• Send Atelier Potesta promotional messages 

Note: You may unsubscribe from our promotional messages by following the unsubscribe instructions located at the bottom of each email.

The information you submit to us, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or requested service. 

All data submitted is transmitted via https (TLSv1.2). Any data submitted in relation to a purchase is also encrypted before being sent to our payment gateway provider for authorisation. We employ a variety of measures to protect your personal information when it is submitted to our site. The payment gateway provider is required by law to keep this information confidential. We do not store any financial information (credit cards, social security numbers, etc.) on our servers. The personal information we do store on our servers (name, address, email, phone number, etc.) is protected by standard industry-wide security measures. Compromising the security measures employed by us or by our payment gateway provider is punishable by law.

Internet fraud is a serious matter. We encourage you to be cautious about submitting your financial information online and to vet any organization which purports to protect your information. If you feel that you have been the victim of fraudulent purchase activity through our store, please contact your bank (or related financial institution) immediately. Unless instructed not to by your financial institution, contact us next. If the questionable transaction is “pending” there is a chance we can cancel it before any money has been exchanged. If the payment has been processed, please contact us so that we can put a hold on it before it gets shipped. We will do everything in our power to prevent the processing of fraudulent orders, inclusive of contacting you by phone or email to verify your payment and shipping information.

We use cookies to help us remember you, process items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can provide a better site experience. atelierpotesta.com uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS.

We do not sell or trade, to outside parties your personally identifiable information. We may share your personally identifiable information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and so long as they agree to comply with our policies.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety, or if it is requested by governmental authorities.

Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses, but is refreshed every 28 days.

Additionally, if we or any of our affiliates is involved in a merger, acquisition, asset sale, joint venture or other, similar transaction, your information may be transferred to, or accessed by, a purchaser, successor or other entity and may be subject to that entity’s privacy policies, which may vary from this Privacy Policy. We may transfer or allow access to Personal Information as part of the transaction and in review or preparation for it. Text messaging originator opt-in data and consent will not be shared with any third parties.

Please contact us should you wish to use any of our content or make reference to Atelier Potesta publicly. Along with seeking our permission we ask that you provide credit for any content you intend to re-use, and hyperlink it to atelierpotesta.com if used online. Whenever possible, we are happy to provide high resolution photographs and answer any questions you may have at that time. We reserve the right to request that any third-party remove our content or other copyrighted materials at any time for any reason.

atelierpotesta.comand Atelier Potesta are properties of Potesta Designs SRL. In addition, any photos, designs, graphics, text or other content are protected by worldwide copyright and other intellectual property laws, treaties, and protections. You may not reproduce, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written permission from Potesta Designs SRL. All third party names, trademarks and copyrights are properties of their respective owners.

We reserve the right to block, delete, or otherwise restrict comments and posts from our social media channels which contain personal attacks, hateful or divisive speech, profanity – or those which promote a personal, political, or other unrelated business or agenda. We hope this will promote an atmosphere where our friends, customers, and fans can engage in productive and positive conversation.